Dedicated Van Lines

Absolutely do NOT use them. They will get you with positive reviews and it's FALSE advertisements. They try to tell you charge by cubic foot, don't do it. Find a company with their own trucks like all my sons moving, this one outsources to Whitty Moving, and they are not reputable with F BBB rating. They moving guy that came day of move was disgruntled, I paid extra for the movers to pack up this means they throw it in a box. This company will change quotes from start to end of move, causing it to double or triple from initial quote. Other hidden fees, including walking from truck to apartment. They came with loaded truck and couldn't put my items on the truck, said will put it in storage and deliver in a couple of days. I called to get eta of delivery, he said call my distpatcher and stopped communication while holding my items hostage in a hot storage. Contacting the dispatcher, said I can't give you any information, we have 21 days from today to get your stuff if you don't hear from me call back, but I can't give you any information. 3+ weeks later, delivered damaged furniture including broken 75 inch tv. They won't respond and will leave you hanging throughout move, no eta on delivery or even now as I try to file a claim will not receive response instead hangs up on you. All packed boxes delivered upside down so anything liquid spilled or fragile is broken. I have moved A LOT, and never left a negative review until now. This company is terrible and stay away.

Move size: 2 Bedroom Home Service cost: $5100

Horrible experience ! DONOT USE THIS MOVERS !! If there was an option to give ZERO stars, I would have done that.

Warning : If during the move, any of your items is lost, you WILL NOT get compensation for that !

I had booked a move with Dedicated Van Lines for the end of July 2023.

On the day of move, they sent a third party movers called "R&M transportation for the move". In the transit, they lost my 300$+ bike. When R&M transportation delivered by stuff, they mentioned that it would have been misplaced the bike during the transit and they would try to relocate it as soon as they can and if they are not able to do that in a week, contact the movers and if needed please file a claim for it ! So I did exactly what was asked for ! However after submitting the claim, R&M claimed that there was no missing bike and asked me to contact Dedicated Van lines for the missing item which I did.

It has been since 6 months since the move, I have been emailing then every 2 weeks for any update on the compensation , but they hardly reply !

The last response from Ryan Gold from Dedicated Van lines on 27th November 2023 was "R&M transportation has been unresponsive. Will do our best to continue to reach them.

I have attached the screenshot of the email communications

Before the move, dedicated van lines will be constantly in touch with regarding the move, their customer service agents would be excellent. But once the move has been completed, they will not respond to any of your queries !

Also "R&M transportation" are not professional movers. On the day of the move, just 2 people initially showed up for the move and then they contacted 3 random local helpers in the area. All three of them were not professional at all ! During the move, one of those helpers stepped on my 65 inch OLED TV while packing the TV ! I was in total shock how can someone do that. Thankfully though when the move was completed, the TV wasn't damaged !

I was fine with a third party movers being involved in the move ! However if an item is lost in the transit, neither the 3rd party nor Dedicated Van lines take responsibility for the move!!

DONOT BOOK THIS MOVERS !

Move size: 2 Bedroom Home Service cost: $7000

The first two words that I get when I start to write this review are “STAY AWAY”. These guys are extremely unprofessional right from pickup, committing to a delivery date, communicating with the customer & deliver the goods.

I signed up the contract with a guy called [NAME EDIT] – clearly describing the items that I’m moving including the boxes. Till the time I made the first payment they did sweet talk. Liam mentioned that I will get the delivery the next day and he committed to pickup on day after Christmas 26th. They messed up the pickup date and someone came to me without a wrapping blankets. The date got pushed out to 27th.

Pickup crew arrived late afternoon and they took 5 and half hours to pickup, and finally by 7:30 PM they loaded everything into the truck. I offered them food out of courtesy and they kept insisting on tips. When I gave them tip, they argued it is too low and asked for more and more.. After they loaded, came the first boomerang – they doubled the price and they mentioned I have to talk to their front office who wrote the contract. I have no other choice but to pay.

I asked them why it is double price, they mentioned I had additional items like iron board, cable roll etc which were insignificant. I had revised the item list and made an extra payment, but the pick up guys had the old contract.

I called the front office ([NAME EDIT]) to clarify, he simply accused me of lying.

HE USES “F” WORD AND HANGS UP THE PHONE. The management says that it happens sometimes.

I kept asking them what the extra items are, there is simply no answer. They kept trying to extort as much money as possible. If there was anything extra, they should have informed before loading, but this is the way they operate, they take you to ransom.

They took close to two weeks for delivery (initial commitment was one day) and till the time goods were delivered, there is no one to help. They kept saying it is in the fine print in the contract, I was ready for a little bit of a mess up, but not to this extent.

Delivery – even more awful! They misplaced my power cords for my recliner, stole lot of items and didn’t even let me verify the items. God only knows what all they stole. They just place the washer / dryer – don’t hook them up so that we can check.. They also misplaced some key parts of my Fireplace TV Stand, refused to assemble it back. I mentioned I will not sign in the delivery confirmation slip, they said that they don’t need my signature.

When I hook up the washer dryer with fresh connections, I found the washer is also broken. I don’t have any more nasty words for them.

Seems like their contract is like a ransom to extort money and nothing else. If they delay your shipment by weeks, it is ok. If I’m outside when they turn up they will charge me delay charges.

I’m complaining to BBB and even taking legal proceedings. I definitely feel they are not fit to be in business.

If I have to describe this moving service in two words, it is no less than “HIGHWAY ROBBERY”.

Move size: 3 Bedroom Home Service cost: $5400

They were absolutely horrible. They called Friday to tell us they would be coming Saturday between 7-10 then Saturday at 7:45 they called and said they weren’t going to come until Sunday. At 7:15pm on Saturday the movers arrived unannounced. The movers came to look at our stuff and claimed that we had almost double the amount than in our contract, when we had 3 additional items. And would be charging us 2000 more dollars. We proceed to ask why that was and how could that be if basically everything was in the contract. They also made me very uncomfortable as a woman by staring at me as well as goofing around and playing in our backyard. They got mad at the questions we asked and said they will come Sunday morning at 7 am because they were tired even though they had already said they HAD to do it that evening. We asked for their contact info and higher up contact info multiple times and got in the car and drove off. They then proceeded to not show up at 7 am. We contacted the broker serval times to try to find an update. He would only pick up if we used a different phone. He was rude talked over me and hung up on me multiple times. He never gave us any info. My husband and I move Wednesday and we were very worried they wouldn’t come at all. Eventually the movers showed up at 12:30. I was upset and confused why they were so late and at the lack of communication. They got mad at us again. And refused to give us the quote we had already agreed upon. We decided to refuse their service as they never gave us any. I doubt I will get my deposit back. They were absolutely horrible and rude. There was no communication at all. We did not trust them with our stuff. I don’t usually write reviews but they were so bad. Ryan the broker was the worst of them all. Don’t use them. Now we’re stuck trying to find new movers when we move in 2 days. Also we decided to measure everything we have and GUESS WHAT it measured out to be exactly what’s in the contract. I bet they will write some sassy response to what I say but that is exactly how they spoke on the phone so take that into consideration

Move size: 1 Bedroom Home Service cost: $3100

Can I just say what didn't go wrong? Being lied to that Dedicated would be delivering our stuff on their truck and just our stuff. Then the night before all of the sudden the truck is stuck in NY so he had to hire his best buddy who has great ratings. Ummmm no because you can't even find a website on them. Lost so many items including a $500 painting because we made the mistake the of saying it was expensive and one of a kind - guess stole it to sell it. Missing huge top of desk, leather coat, 2 fabric bed rails, coats, backpacks and ALMOST all of our furniture and goods were damaged!!!! Mike Levy said let us wrap everything so ok, guys who showed up charged $300 extra to do so (Quality Moving Services Inc.) and charged another $2600 or so on top of that. Let's just say they wrapped our furniture in plastic trash bags which broke through and scratched and damaged almost everything! Boxes were crushed - dropped and tried to tape back together. BEWARE and please use someone else to save yourself from this awful headache and stress. Oh and when I found out Mike sold us to Quality, I immediately wanted full insurance but oh wait, no he couldn't do that because too late or some BS.

Move size: 3 Bedroom Home Service cost: $6506

Received quote from Jason on inventory over the phone. I reduced inventory 33 boxes and got a quote from Eric that was $700.00 more. When the movers arrived I realized that Dedicated had brokered the move to Princz moving. My contract stated pack one day deliver the next day. Before any merchandise was packed I got a phone call from Princz stating they needed another $750.00 before proceding. $250.00 for 2 mattress pads, I went to Walmart purchased 2 for $15.00. $500.00 over night storage. Told them had a contract next day delivery, they said would not deliver till paid $500.00. I told them fine you want to deliver same day I will meet you at the new location that night which was a 6 hour drive. I got a call about 8PM stating be there next day no charge. I have damage to my old residence, I am told they are not responsible for any damage.

Move size: 2 Bedroom Home Service cost: $700

This company is not who they say they are. They are brokers but do not stand behind the movers they book. They have a Virginia address but are doing business out of FL through a shady company. When things go bad with the mover they ignore your calls and emails and make excuses. Hopefully the FL AG Office can shut them down. I don’t even know if Dedicated Van Lines in VA really exists. Save yourself the trouble of having to file criminal charges against them and use someone else. Try PODS they are safer. That’s what I should have done. I gave them a check for $1700 as deposit and got a “receipt” from Dedicated Van Lines but the check as cashed by another person with some business in FL. Less

Move size: 2 Bedroom Home Service cost: $7000